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Maltego Support (senior/junior)

About us
For more than 10 years, the Maltego application has empowered investigators around the world to make sense of data. Today we have more than 500 k Maltego users ranging from journalists to international banks, Silicon Valley tech companies to government agencies.

The Maltego application is a visual link analysis tool that, out the box, comes with open source intelligence (OSINT) plugins which are called transforms. The tool offers real-time data mining and information gathering. It represents  this information on a node based graph which makes patterns and multiple-order connections between pieces of information easily identifiable.

Maltego Tech is a newly founded company and a close partner to Paterva, the company that has brought Maltego to being. We are based in the heart of Munich, Germany, with collaborators all around the world to serve our global community.  Join our small but growing team and make a difference! 
Location
For this position we are searching for candidates who would like to work either
  • from our headquarter in Munich, Germany or 
  • India (remote work)
  • other remote locations
Your tasks
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution 
  • Work closely with other teams and select customers to develop a deep understanding of product requirements 
  • Understand Maltego infrastructure, how they interact with one another 
  • Participate in internal product improvement, evaluation and beta testing exercises 
  • Onboard customers by introducing them to the tool 
  • Organize webinars, Q&A and online trainings 
Requirements
EDUCATION: 
 Technical college degree preferred 
 
EXPERIENCE: 
  • Knows/willing to learn Maltego internal and external infrastructure and general IT infrastructure 
  • Basic scripting knowledge or programming knowledge preferred 
SKILLS:
  • Strong trouble-shootingskills 
  • Demonstrated interpersonal and English communication skills, other languages are a plus 
  • Ability to work independently and remotely 
  • Capable of multi-tasking, and switch roles when required, adaptable to changing priorities in a fast-paced environment
  • Willingness to grow to a customer facing trainer role 
Required documents / information
For this position, we require a CV and a short cover letter, explaining your motivation to join Maltego Tech!

Your application

Thank you for considering a career at Maltego Technologies GmbH. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to jobs@maltego.com.

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