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L2 Support and Operations

Permanent employee · Headquarter Munich

About us
For more than 10 years, the Maltego application has empowered investigators around the world to make sense of data. Today we have more than 500 k Maltego users ranging from journalists to international banks, Silicon Valley tech companies to government agencies.

The Maltego application is a visual link analysis tool that, out the box, comes with open source intelligence (OSINT) plugins which are called transforms. The tool offers real-time data mining and information gathering. It represents  this information on a node based graph which makes patterns and multiple-order connections between pieces of information easily identifiable.

Maltego Tech is a newly founded company and a close partner to Paterva, the company that has brought Maltego to being. We are based in the heart of Munich, Germany, with collaborators all around the world to serve our global community.  Join our small but growing team and make a difference! 
Your tasks
The duties for this role include the following:

  1. Plan, Build, Configure and Maintain systems deployed with cloud computing service providers (or on classic computing infrastructure).
  2. Documentation:
    1. Document System Build and Configuration plans.
    2. Document System Maintenance and Support plans.
  3. Incident Management:
    1. Detection and resolution of service impacting incidents.
    2. Investigation and resolution of customer reported incidents referred by L1 Support.
    3. Refer code related incidents to L3 Support (Development)
  4. Change Management:
    1. Planning operational changes.
    2. Maintaining System documentation.
    3. Execution of approved operational changes.
  5. Release Management:
    1. Reviewing planned and documented software releases and updates.
    2. Deployment of software releases.
  6. Software Development Life Cycle:
    1. Liaise with Software Developers to report and resolve software related issues.

Work Experience

The following work experience is required to effectively perform this job role:

  1. 1 or more years experience building, configuring and maintaining systems deployed with cloud computing service providers (or on classic computing infrastructure).
  2. 1 or more years deploying, configuring and administrating Ubuntu linux systems.
  3. 1 or more years deploying, configuring and administrating Containers in Docker.
  4. Working knowledge of Service Management Systems such as FreshDesk, CA Service Desk Manager or BMC Remedy would be advantageous.
  5. Some experience in scripting and software development would be advantageous.


The following knowledge is required:

  1. Computing Infrastructure
  2. Cloud Computing Services:
    1. Amazon Web Services (AWS)
    2. Linode
  3. Virtualisation and Containerisation Technologies:
    1. Docker
    2. VMWare
  4. Networking:
    1. IPv4
    2. IPv6 - Advantageous
  5. Wide Area Networks
  6. Network Infrastructure
  7. Network Security
  8. Application Security
  9. Operating Systems:
    1. Ubuntu Linux
  10. Scripting Languages:
    1. Python
  11. Command Shell:
    1. Ubuntu shell
    2. Microsoft Command Line - Advantageous
  12. Basic Java (and JavaScript) Development – Advantageous
  13. Basic PHP Development – Advantageous
  14. Office Productivity Tools
  15. Service Management Systems, e.g. ITIL, IT4IT, eTOM, etc. - Advantageous

Formal Knowledge
A formal University Degree or equivalent College Diploma in Computer Sciences or equivalent is strongly recommended.

Industry certificates will be advantageous:

  1. Linux – SUSE, Ubuntu, Redhat, etc.
  2. Cisco CCNA
  3. AWS Certification (SysOps Administrator)
  4. Microsoft – MCSE Cloud Platforms and Infrastructure Certification
  5. VMware Associate level Certifications
The following Skills are required:

  1. Configuring, Operating and debugging Computing Infrastructure
  2. Configuring, Operating and debugging Cloud Computing Services:
    1. Amazon Web Services (AWS)
    2. Linode
  3. Configuring, Operating and debugging Virtualisation and Containerisation Technologies:
    1. Docker
    2.  VMWare
  4. Operating System Administration and Operation:
    1. Ubuntu Linux
  5. Intermediary to Advanced scripting
    1. Python
  6. Proficient use of remote terminal technologies:
    1. SSH
  7. Systems Thinking
  8. Organisation
  9. Multitasking
  10. Conflict Management and Problem solving
  11. Change Management
  12. Technical Requirements Gathering and Documenting
  13. Technical Document Writing
  14. Communication of technical information
  15. Time Management
  16. Discretion
The following attitudes are required:

  1. Operations focused
  2. Customer Service
  3. Inquisitive
  4. Professionalism
  5. Ethical
  6. Team Player
  7. Interest in the Security industry and the Maltego application

Required documents / information
  1. Copy of detailed CV
  2. Copy of formal University Degree(s)
  3. Copy of formal College Diploma(s)
  4. Copy of Industry certifications
About this opening
This opening is either for:

  • A Senior IT Generalist level resource with matching or exceeding work experience with some or extensive industry exposure.

  • A Junior IT Specialist with industry certifications in Cloud and Linux Admin.

Your application

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